How to get help

Email info@asylon.cc for general questions, or support@asylon.cc with a short summary of what you need. We route requests to the right Asylon specialist for your organization.

• Share your organization name, role, and the case or page you are working in.
• For urgent safety situations, follow your emergency procedures and submit reports through the portal instead of email.
• Attach screenshots or error messages so we can resolve the issue quickly.

Technical questions about the dashboard

If you are having trouble signing in, updating reviewers, or managing alerts, contact support@asylon.cc. Common requests include:

• Login access, multi-factor prompts, or account permissions.
• Organization configuration, reviewer roles, and on-call assignments.
• Notifications, SMS/email delivery, and follow-up message issues.

Reporting an issue or bug

If something looks wrong or a feature is not working, send details to support@asylon.cc.

• Steps you took before the issue appeared and what you expected to happen.
• Any report IDs, timestamps, or browser/device details that help us reproduce the problem.

Security & privacy questions

For security, privacy, or data requests, use support@asylon.cc and include your organization and role so we can verify access before sharing details.